Privacy Policy

Data Protection Policy (External)

To comply with 

The General Data Protection Regulation (GDPR) (EU) 2016/679

About this Policy.

This policy explains when and why we collect personal information, it governs the privacy of our past and present members, prospects, employees, suppliers all referred to as data subjects, how we use the data and how we keep it secure and your rights in relation to it.

This privacy policy is available both as a digital communication and as a printed notice

We may collect, use and store your personal data, as described in this Data Privacy Policy.

We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website www.cleanerhomes for amendments. (Amendments will not be retrospective).

We will comply with the General Data Protection Regulation (GDPR) when dealing with your data. Further details on the GDPR can be found at the website for the Information Commissioner ( For the purposes of the GDPR, we will be the ‘controller’ of personal data we hold about you.

Company Name:    Cleaner Homes Solihull Ltd

Company Registration No:    11802889 registered in England and Wales

Registered office:    12 Witham Croft, Solihull, B91 3FB

Correspondence address:    12 Witham Croft, Solihull, B91 3FB


Why we need your details

Cleaner Homes Solihull Ltd will collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:

  • Reply to any requests for information that you ask us for
  • Clarify any particular query
  • Resolve any problems with services that we may supply to you
  • Supply details of any product or service that we believe may meet your needs
  • Cross check any information that we receive with that held on our database

How we receive the information

The information that we hold may be supplied by you directly to us by telephone, in person, via our website or via e-mail. We may also have information that has been supplied to us by one of our business partners for marketing purposes. We class this as being 'personally identifiable information', which means it can be used to identify you, personally. This includes our collation of IP addresses, which can be defined as being a unique string of numbers separated by full stops that identifies a person's computer. We use IP addresses to gather statistical information and to track visitor behaviour on our website. This allows us to retarget people through other forms of online advertising and to provide our website visitors with the most relevant sources of information that we can. We also collect some 'non-personally identifiable information', which is data that relates to you but which does not identify you personally.

Who has access to this information?

Your 'personally identifiable information' details will be kept within the Cleaner Homes Solihull Ltd  organisation until such time as you ask for them to be removed or we decide that, in absence of any response, they should be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Cleaner Homes Solihull Ltd and/or the security of its staff. At times, we pass on 'non-personally identifiable information' to third parties in order to collect statistical data for the purposes of online retargeting.

Purposes of use of information

We sometimes run marketing campaigns which use the data we collect to target Cleaner Homes Solihull Ltd banners and adverts to you when you are on certain other websites (this is known as Digital Marketing Re-targeting). We do this by using a range of digital marketing networks and advert exchanges, and advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers. The banners and adverts you are served will be based on your previous visits to our website or similar websites, and which pages you landed on or clicked on.

We confirm that we will not share your information with third parties without your specific consent.

We confirm that we will use your data to deliver our services to you in line with our terms of business.

If your circumstances change and you want to change the services we are providing you have should contact us by phone or email stating your intentions.

Use of Pixels on our website

A pixel is an analytics tool that allows us to measure the effectiveness of our online advertising by understanding the actions people take on our website. At certain times, we use a pixel to assess visitor journeys, which allows us to run online advertising campaigns that retarget our site visitors, and a wider targeted audience, with relevant marketing information. 

Use of Cookies on our website

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

What cookies do Cleaner Homes Solihull Ltduse?

Below is a list of the cookies used by this website and provides a description of how each cookie works.

  • Google Analytics
    This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website.

How do I restrict or delete cookies?

The cookies we use are essential for parts of the website to operate, some may have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.orgwhich provides general information about cookies and how you can manage cookies on your computer.

Use of Third Party Testimonial Gatherers

At certain times we ask our clients to provide online testimonials or reviews about the service they have received from Cleaner Homes Solihull Ltd. We request reviews from clients on Facebook, Google, and our own website. We will contact our clients by email, phone or letter using the details provided to us. At certain times the wording of these testimonials are used for other online or print marketing purposes; we protect our clients' identity by ensuring that actual names are not provided in the reviews where they are reprinted.

Protection of your personal data.

When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.

We have agreements in place with our data processors to ensure that your data held electronically, is held with operational security to protect such data from loss, misuse, or unauthorised tampering.

We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

The management, employees, preferred partners and contractors of the company are required to be aware of data procedure to further protect such data from loss, misuse, or unauthorised tampering. We operate an internal Data Privacy Policy which is available on request.


Phone Calls may be recorded for training and monitoring purposes. We have a Fair Processing Policy.

Who else has access to the information you provide us?

We will neversell or share your data to a third party. 

Third Party Sites

Third party internet sites that you can link through to from our website will not be covered by our Privacy Policy and Cleaner Homes Solihull Ltd accept no responsibility or liability for any actions that these sites may perform. We advise that you should check the policy of each site that you visit.

How long do we keep your information?

We will hold your data for as long as you are a member or supplier of the company or during the period of time for which we have your consent to provide services and property related information. We may hold data relating to data subjects in order to comply with legal regulations.

If you wish to have your information removed from our database either permanently or temporarily, please advise the office with which you originally registered. Your information will be removed as soon as is practically possible.

Your rights

Under the GDPR you may:-

• have access to your personal data.

• be provided with information about how your data is processed.

• have corrections made to your personal data.

• have data erased in certain circumstances.

You have the right to take any complaints about how we process your personal data to the Information Commissioner. phone 0303 123 1113

Any questions, comments or requests regarding our data processing practices or If you want to discuss your personal data held by us, you can contact our Data Protection Officer – Suzi Mingle by email on