DO YOU PROVIDE CLEANING PRODUCTS & EQUIPMENT?

Yes! we provide all cleaning products, materials and equipment. 

Prefer us to use your own products/equipment? No problem, just let us know at the initial meeting and we will add this to your personal cleaning plan.

WHY DO YOU CHARGE FOR THE SERVICE AND NOT BY THE HOUR?

Over time we've found that hourly rates can cause problems - staff members finishing early, cleans taking longer than expected, travel time between cleans, timekeeping etc. We've found that by providing an agreed service at a set rate has eliminated all of these problems. 


Much like your gardener or window cleaner, we charge for the service provided and not the time taken to complete the tasks.

ARE YOU FULLY INSURED?

Yes! we have both employee and public liability insurances (and we also DBS check all our staff members).

ARE YOUR CLEANERS EMPLOYEES OR SUB CONTRACTORS?

All of our staff are employees and are personally selected, screened & fully trained by Cleaner Homes Solihull.

HOW AND WHEN DO I PAY FOR THE SERVICE?

You can pay for your cleaning service by bank transfer or cash. 

For domestic cleaning payment is due on the day of your clean (most customers choose to set up a standing order).

For one off/tenancy cleaning payment is due BEFORE the cleaning can commence.

DO I HAVE TO BE HOME DURING THE CLEAN?

No, unless you want to of course! 

Most customers provide us with a key (all keys are kept in a secure key safe and collected/dropped back on the day they are required).

WHAT IF I NEED TO CANCEL A CLEAN?

No problem at all. We do ask for at least 48hrs notice in order for us to fill your place on your cleaners rota (less than this will be charged in full as we still need to pay your cleaner).

CAN I ADD EXTRA JOBS TO MY CHOSEN SERVICE?

Yes. Just let us know the week before and we will quote you for the additional work or replace some existing jobs with your extra requirement.